Svenja Holle Emanuel Holle
The relation between human and animal got emotionalized very
strong in the past which made the last service for pets more important
to strengthen the customer loyalty. Euthanizing pets challenges the
whole practice team. The authors are explaining the importance of
communications with sorrowing pet owners very sensitive and
competent. They are illustrating psychological aspects of grief
counselling and are giving practical advices and communication
aids for the handling of sorrowing pet owners: How do I handle various
kinds of grief? This book provides tips for self- and team-management,
emotional protection and the ability to keep the joy at work.
ISBN: 978-3-89993-977-4
Svenja Holle is veterinary assistant and grief counsellor at an animal burial company. She leads a vocational
school project which prepares veterinary assistants to handle the sorrowing pet owners. Emanuel Holle is an
animal mortician and is the leader of the public relations area of the animal burial company. Both are the
most invited speakers regarding to the topic of grief counselling at the small animal practice.
Released: 2019
128 pages
ISBN: 978-3-89993-977-4
